Umass Memorial Medical Center Inc
55 Lake Avenue North
Worcester, MA 01655
(508) 334-1000

Hospital Owner: Voluntary non-profit - Private
Emergency Service Offered: Yes
Type of Hospital: Acute Care Hospitals

Survey of Patients' Hospital Experiences What's This?
HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national survey that asks patients about their experiences during a recent hospital stay. Use the results shown here to compare hospitals based on ten important hospital quality topics.
Patients who reported that their NURSES communicated well:
"Always" 72%
"Usually" 22%
"Sometimes" or "Never" 6%
Patients who reported that they RECEIVED HELP as soon as they wanted:
"Always" 54%
"Usually" 34%
"Sometimes" or "Never" 12%
Patients who reported that STAFF EXPLAINED about
MEDICINES BEFORE giving it to them:
"Always" 56%
"Usually" 20%
"Sometimes" or "Never" 24%
Patients who reported that the area around their
ROOM WAS QUIET at night:
"Always" 46%
"Usually" 37%
"Sometimes" or "Never" 17%
Patients who reported that they were GIVEN INFORMATION about what to do during RECOVERY:
"Yes" 89%
"No" 11%
Patients who reported that their DOCTORS communicated well:
"Always" 75%
"Usually" 21%
"Sometimes" or "Never" 4%
Patients who reported that their PAIN was well controlled:
"Always" 63%
"Usually" 28%
"Sometimes" or "Never" 9%
Patients who gave their hospital a rating of:
(on a scale from 0 (lowest) to 10 (highest))
"9 or 10" 63%
"7 or 8" 28%
"6 or LOWER" 9%
Patients who reported that their ROOM and
"Always" 59%
"Usually" 28%
"Sometimes" or "Never" 13%
Patients who reported they would recommend the hospital:
"Would YES DEFINITELY Recommend" 73%
"Would YES PROBABLY Recommend" 22%
"Would NOT Recommend" 5%
Number of Completed Surveys: 300 or more   Survey Response Rate: 26%